Swallowing the last bit of lukewarm coffee, I realized the VP hadn’t blinked in 108 seconds. He was mid-sentence, navigating the treacherous waters of a discourse so saturated with ‘synergistic alignment’ and ‘holistic ecosystem’ that I felt my brain beginning to detach from its moorings. We were 58 minutes into a meeting that was scheduled for 48, and the only thing we had successfully produced was a thick, cloying atmosphere of professional confusion. I looked at the whiteboard, where 18 different arrows pointed toward a box labeled ‘Future-Proofing,’ and I felt that same tightness in my chest I’d felt earlier this morning when I was stuck in the service elevator of this very building for 28 minutes.
As a prison librarian, my day-to-day usually involves de-escalating a conflict over a missing page in a tattered James Patterson novel or explaining for the 38th time why I can’t order a manual on how to pick locks. In the yard, language is a weapon or a tool; it is never a decorative lace doily. If an inmate says he’s ‘good,’ he means he’s not going to stab anyone today. If he says he’s ‘troubled,’ you call for backup. There is a brutal, refreshing clarity to it.
But here, in this carpeted room where the air smells faintly of expensive toner and desperation, language has become a way to hide. Why does a person with a master’s degree need 458 words to say ‘we are changing the price’? It’s a jargon epidemic, and it’s spreading faster than a common cold in a damp cell block.
The Linguistic Arms Race
We’ve reached a point where we don’t ‘do’ things anymore; we ‘operationalize’ them. We don’t ‘talk’; we ‘socialize the concept.’ It’s a linguistic arms race where the person who uses the most complex, meaningless phrase wins the privilege of not being held responsible when the whole thing inevitably falls apart. Because if you say, ‘I messed up the shipping,’ you can be fired. But if you say, ‘The logistical pipeline experienced a non-linear variance in its delivery throughput,’ everyone just nods thoughtfully and asks for the next slide.
The Complexity Gap
Jargon
90% Length
Reality
20% Length
Resp.
5% Coverage
I’m sitting here, Casey J.P., watching this man perform a verbal dance that would make a Victorian poet blush with envy. He just used the word ‘optionality’ three times in the last 18 seconds. I find myself wondering if he knows what it means, or if he’s just like me when I’m trying to fix a leaky pipe-I just keep turning the wrench until something stops making noise. Except in this case, the noise is the sound of productive human thought being ground into a fine, grey powder.
The Danger of Obscurity
Risk is obscured by terminology.
The danger is immediate and actionable.
When the language of reality is replaced by the language of the boardroom, we lose the ability to see the cliff until we’re already falling off it.
The High-Fenced Gate
It’s a power move, really. Jargon is the high-fenced gate of the corporate world. If you don’t know the acronyms, you’re not in the club. If you can’t parse the difference between a ‘deep dive’ and a ‘drill down,’ you’re clearly not ‘senior leadership material.’ It creates an artificial in-group of people who ‘get it,’ while the rest of the staff-the ones actually doing the 888 hours of work required to keep the lights on-are left squinting at their screens, wondering if they missed a memo. It’s a way to exclude people without ever having to say ‘you don’t belong.’ You just talk over their heads until they stop asking questions.
When communication fails, the organization starts to rot from the inside. People stop trusting what they hear because they’ve learned that ‘we’re exploring strategic alternatives’ usually means ‘we’re going to lay you off in 48 days.’ The gap between what is said and what is true becomes a canyon, and eventually, the bridge collapses.
The Elevator and the Wrench
Being stuck in that elevator this morning taught me something about silence. For 28 minutes, there was no jargon. There were just the sounds of the cables groaning and my own heart beating in my ears. I didn’t need to ‘leverage my internal resources’ to get out; I just needed to wait for the guy with the actual wrench. In that silence, things were very clear. I was afraid, I was bored, and I really needed to use the restroom. There was no ‘paradigm shift’ needed. Just a door that opened.
The Need for Ice Water
Value-Added Sand
Complexity as distraction.
Ice Water
The clarity of LMK.today
In a world where you have to decipher a twelve-page PDF just to find out why your internet bill went up, something like LMK.today feels like a glass of ice water in a desert of ‘value-added’ sand. It’s a reminder that it is actually possible to just tell someone what a price is without wrapping it in three layers of ‘transparent pricing methodology’ gift wrap. We crave that. We are starving for a single sentence that doesn’t feel like it was generated by a chatbot trying to avoid a lawsuit.
Simplicity isn’t a lack of intelligence; it is the ultimate expression of it.
The Fog of Corporate Indifference
I watched the VP finally sit down. There was a smattering of polite applause. A woman next to me whispered, ‘That was really insightful,’ while simultaneously checking her phone to see if her groceries had been delivered. She had no idea what he said. I had no idea what he said. I’m fairly certain the VP had no idea what he said. We were all just participating in a collective hallucination where sound equals meaning.
The Shield of Inaction:
“Per My Last Email”
(A polite way of saying: ‘I already told you this, you idiot.’)
Why can’t we just be honest? Because honesty is vulnerable. If I say exactly what I mean, you can judge me. You can see my mistakes. You can see that I don’t actually have a 58-step plan to save the company. But if I hide behind ‘iterative development cycles,’ I can stay safe in the fog for another quarter.
The 1008-Page Grievance
I remember an inmate once who spent three years writing a 1008-page manifesto about the ‘systemic ontological oppression’ of the prison diet. He was brilliant, in a way. But at the end of the day, his grievance was rejected because the form simply asked, ‘What is wrong?’ and he hadn’t actually mentioned that the potatoes were cold. He was so busy being intellectual that he forgot to be effective.
Intellectual Depth (70%) vs. Effectiveness (30% – Unmentioned Core Issue)
We are doing the same thing in our glass towers. We talk about ‘customer-centricity’ while making it impossible for a human to talk to a human on the phone. We talk about ’employee engagement’ while treating people like rows in a spreadsheet. The jargon is the anesthesia we use to perform the surgery of corporate indifference. If we use enough ‘human-capital’ terminology, we don’t have to think about the fact that we’re talking about People.
Back to the Shelves
I’m going back to my library now. I have 18 boxes of donated books to sort through, and none of them will require a ‘synergy workshop’ to organize. I’m going to find the ones with the dog-eared pages and the coffee stains, the ones that people actually read because the words inside them mean something. I might even use a ‘tactical implementation strategy’ to put them on the shelves, which is a fancy way of saying I’ll use my hands.
We don’t need more ‘thought leaders.’ We need more people who can finish a sentence without sounding like a malfunctioning GPS. We need to stop being afraid of the simple. It’s okay to say ‘I don’t know.’ it’s okay to say ‘this is too expensive.’ It’s okay to use words that a ten-year-old-or a prison librarian stuck in an elevator-can understand.
Because when the jargon stops, the conversation can finally begin. And honestly, I’ve spent enough of my life stuck between floors to know that the only thing that matters is getting the door to open.