The blue light of the monitor is flickering at 65 hertz, just enough to give me a migraine by lunch. I’m staring at page 15 of a 55-page automated audit that was supposed to revolutionize our internal auditing process. My thumb is sore from scrolling. Somewhere in the middle of this algorithmic vomit, there are 5 critical data errors that could sink our quarterly projection if I don’t find them. The software took 5 seconds to generate this document. It will take me 145 minutes to verify that it isn’t lying to me. This is the new productivity: spending your entire life as a glorified proofreader for a machine that thinks 2+2 is 5 if the moonlight hits the server rack the wrong way.
I just turned the system off and on again for the 25th time this morning. It’s a ritual now. We believe that a hard reset might purge the ghosts in the machine, but the ghosts are the architecture itself. We bought this automation suite because we were promised freedom from mundane tasks. Instead, we’ve been chained to a much more demanding master: the oversight of incompetence. There is a specific kind of exhaustion that comes from correcting a machine. It’s not the fatigue of labor; it’s the erosion of the soul. You start to doubt your own eyes. You see a number like 425 and you have to check 5 different sources to ensure the AI didn’t just hallucinate a 5 where a zero should be.
The Last Artisan: Expertise Unscriptable
Paul J.-M. understands this better than anyone I know. Paul is a neon sign technician, one of the last of a dying breed who still works with high-voltage transformers and glass tubes filled with noble gases.
Last week, I watched him high up on a ladder, 15 feet above the pavement, fiddling with a flickering ‘N’ on a 75-year-old sign. There is no automation for what Paul does. You cannot ‘script’ the tension required to bend a glass tube without snapping it. You can’t automate the intuition of a leak in a vacuum seal. If Paul makes a mistake, the sign stays dark. It’s binary. It’s honest. He told me that he once spent 35 hours trying to find a hairline crack in a sign from 1955. He didn’t have an algorithm to tell him where to look; he just had his eyes and a lifetime of failures to guide him.
The Trade: Easy Work Automated, Hard Work Ignored
Task Completion Time
Cognitive Load Time
The Janitorial Age
We’ve traded Paul’s kind of expertise for a digital veneer of efficiency. We’ve automated the easy 85 percent of our workflows-the data entry, the basic sorting, the mindless filing-and we’ve left the remaining 15 percent of hyper-complex, nuanced problem-solving to humans who are now out of practice. The result isn’t less work. It’s a higher cognitive load. We are no longer the creators; we are the janitors of the digital age, following behind the automated parade with a metaphorical shovel, picking up the logic-errors and the syntax-manure. It is a grueling, invisible job. My boss sees a 55-page report and thinks the machine is a genius. I see the 5 errors I found on page 35 and realize the machine is a high-speed idiot.
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The machine is a high-speed idiot.
The Cost of Assumed Security
I made a mistake myself this morning. In my haste to fix an automated billing error, I accidentally deleted the backup directory for our 2025 projections. I assumed the ‘Auto-Archive’ feature had already secured it. It hadn’t. It had simply created an empty folder titled ‘Archive’ and then patted itself on its virtual back. I spent 45 minutes sweating through my shirt before I realized I could recover it from the trash. This is the ‘Yes, and’ of modern technology. Yes, the software will do your job for you, and it will also delete your history if you look at it sideways. We’ve implemented these tools naively, layering them on top of broken systems like fresh paint on a crumbling wall. You can automate a process, but you cannot automate the understanding of why the process exists in the first place.
The Unautomatable 5 Percent
There is a deep, resonant value in human-led experiences that we are beginning to forget. When everything is a template or a generated response, the jagged edges of reality become a luxury. This is why people still crave physical presence and manual mastery. For instance, you can watch a 35-minute video of a landscape, or you can actually move through it, feeling the balance and the air. This distinction is what makes something like segwaypoint-niederrhein so refreshing. It’s not a simulated tour; it’s a physical engagement with a location that requires your actual attention and your actual presence. You can’t automate the feeling of leaning into a turn or the way the wind hits your face at 15 kilometers per hour. Those are the 5 percent of life moments that automation can never touch, yet we keep trying to digitize them anyway.
Moments Automation Cannot Touch
Wind on Face
Leaning Into Turn
Intuition
Mood vs. Logic
I remember a digression my grandfather used to go on about his old printing press in 1965. He said the machine had a personality. If the humidity was above 85 percent, the ink wouldn’t set right. If the room was too cold, the rollers would stick. He had to ‘talk’ to the machine. He had to understand its moods. Modern automation has no mood; it only has logic, and logic without context is just a very fast way to be wrong. We’ve replaced the moody, understandable machine with a cold, opaque box that produces ‘outputs’ we are told to trust. But trust is earned through 155 small successes, not one large, flashy marketing demo.
The Vulnerability We Lost
Logic without context is just a very fast way to be wrong.
Reclaiming Agency
We need to stop asking how much we can automate and start asking what we are losing in the process. When I see Paul J.-M. working on those neon tubes, I don’t see an inefficient process. I see a man in total control of his craft. He isn’t managing a software’s output; he is the output. If we continue to outsource our thinking to 5-gigabyte models, we will eventually find that we have no one left who knows how to fix the model when it breaks. We are becoming a civilization of 5-star reviewers who can’t build a 1-star stool. It’s a frightening thought. We are building our future on a foundation of ‘good enough’ automation, hoping that the 5 percent of errors don’t eventually trigger a 100 percent collapse.
I think back to the report on my screen. I’ve reached page 45 now. I’ve found 3 more errors. One of them is a duplicate entry that was counted 15 times. If I hadn’t caught it, our budget for next year would have been inflated by $555,000. The automation ‘saved’ us time, but my manual intervention saved us from bankruptcy. Who gets the credit? The software company will use our data to claim they helped us manage a half-million-dollar budget. They won’t mention the guy with the migraine sitting in a dark office at 5:15 PM manually deleting duplicate rows.
Depth Over Throughput
There is no ‘undo’ button for the loss of human agency. We are so enamored with the speed of the 5-second calculation that we’ve forgotten the wisdom of the 45-minute reflection. We’ve traded depth for throughput. We’ve traded the artisan for the administrator. And yet, the signs are there, if you look closely enough. They are in the flickering neon of Paul’s workshop, in the manual recovery of a deleted file, and in the physical reality of a guided tour. These are the things that remind us we are still here, still relevant, and still much more capable than the scripts we’ve written to replace us. Maybe the solution isn’t to turn the machine off and on again. Maybe the solution is to leave it off for 5 minutes and see if we can remember how to do the work ourselves. If we can’t, then we’ve already lost more than just our time.
Automation (Fast)
Reflection (Deep)